Privacy Policy
Privacy Policy
Last Updated: October 2025
Welcome to Reviaq (“we,” “us,” or “our”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://www.reviaq.com, engage with our AI automation services, or communicate with us.
1. Who We Are
Reviaq is an AI agency based in Australia (Gold Coast) that provides AI automation, data reactivation, and digital marketing services.
For privacy inquiries, you can contact us at: [email protected]
2. Information We Collect
We collect and process the following types of information:
User Input: Text, prompts, or other content you submit while using our AI tools or services.
Contact Information: Name, email address, phone number, and other contact details provided via forms or communications.
Conversation Data: Stored messages and interactions with our AI systems for service improvement and support.
Payment Information: Processed securely through Stripe; we do not store full payment card details.
Cookies & Analytics Data: Automatically collected data (via GoHighLevel and Zapier integrations) to improve website performance and user experience.
3. How We Use Your Information
We use personal data for the following purposes:
To provide and improve our AI services and automations
To respond to customer support requests and inquiries
To enhance AI models and service performance (anonymized or aggregated where possible)
To process payments and manage billing through Stripe
To send service updates, offers, and marketing communications (opt-out available)
To comply with legal obligations and ensure platform security
4. Use of AI and Automation
Some of our services involve AI-generated responses and automation tools powered by third-party providers such as OpenAI.
User inputs may be processed through OpenAI’s API to generate automated outputs.
OpenAI may store and review inputs to improve its models in accordance with their Privacy Policy.
We do not sell or share client data for unrelated AI training purposes.
5. Third-Party Services
We use trusted third-party providers to operate and support our services:
GoHighLevel – platform hosting, CRM, and automation
OpenAI – AI processing and text generation
Zapier – data automation and integrations
Stripe – payment processing and billing
Analytics and Cookies – tracking user interactions for service improvement
Each of these providers may process limited personal data under their own privacy policies and data protection standards.
6. Data Retention
We retain personal data only as long as necessary to provide services or until an account or data deletion request is made.
After deletion, backup copies may persist for a limited period for legal or technical reasons.
7. User Rights
As a user, you have the following rights:
Access: Request access to your personal information
Deletion: Request deletion of your personal data
Opt-Out: Unsubscribe from marketing communications at any time
Correction: Request correction of inaccurate or outdated information
To exercise any of these rights, please contact us at [email protected].
8. Security
We use encryption, access controls, and secure servers to protect your information from unauthorized access, disclosure, or misuse.
Despite these measures, no online service can guarantee absolute security.
9. International Data Transfers
While Reviaq is based in Australia, some third-party services (such as OpenAI, Zapier, and Stripe) may process data in the United States or other countries.
By using our services, you acknowledge and consent to this transfer, which is performed in compliance with applicable privacy laws.
10. Legal Basis for Processing (GDPR Compliance)
For users in the EU/EEA, we rely on the following legal bases:
Contractual necessity – to provide requested services
Legitimate interests – to improve and secure our platform
Consent – for optional marketing communications
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.
We encourage you to review it periodically.
12. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy, please contact us at:
📧 [email protected]
🌐 https://www.reviaq.com